Update Complaint Status/Notes

Contents -

Update Complaint Status/Notes

The status and notes for a complaint may be updated as necessary in the course of the complaint investigation and resolution. Select the menu option Update Complaint Status/Notes in order to access this function. As a result, the Update Complaint Status/Notes page is accessed.

Complete the information in the following fields:

Status*

Select the correct value for the status from the list presented as you use the down arrow () next to the field.

Completed

In Progress

Not Accepted

Status Update Date

This date defaults to the current date; however, it may be changed if necessary. Enter the update date using the format MM/DD/YYYY.

Rejection Reason

Select the value for this field by using the down arrow () next to the field.

Inappropriate for CDD Follow-up

Insufficient Information for Follow-up

Referred to Another Agency

Referred To: (If referred to Another Agency)

Enter the name of the agency to which the complaint was referred in this field.

Notes

Enter or update any appropriate notes that pertain to the complaint.

Once the above information has been entered, click on the Update button at the bottom of the page.