Contents
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Complaint Assessment
The Complaint Summary page may be accessed through one of the following methods:
Complaint Search Results
Once you have located an existing complaint using the Complaint Search function, you may view the details for the complaint by clicking on the link at the beginning of the row, which is the underlined Complaint Subject. This action accesses the Complaint Summary page.
Link/Validate Subject Case Function
Once you have validated a submitted complaint through the Link/Validate Subject Case function, you will be presented with the Account Summary page for the Provider or Subsidy client who is linked to the complaint. The Complaint Summary page is accessed.
The information contained on the Complaint Summary page is divided in the following sections.
Complaint Header
Complaint Subject
Complaint ID Number
Complaint Type
Received Date
Complaint Summary
Complaint Status
Status Date
Complaint Determination
Received Date
Assigned To
Due Date
Subject Information
Subject Name
Complaint Type
Address
E-mail
Complainant Information
Complainant's Name
Complainant Role
Address
E-mail Address
Telephone Number
Complaint Actions
These options allow you to perform the appropriate actions for the complaint from this page:
Assign to Worker
Create New Allegation
Documents
Update Complaint Status/Notes
More:
Assign to Worker
Complaint Documents
Update Complaint Status/Notes