Completing a Work Item (Specific)

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Completing a Work Item (Specific)

Depending on the type of work item assigned to a worker, there are several ways for the item to be processed.

Service Requests from Portal

Some items are the result of interface processes and portal actions. These items require a few extra steps in order to complete them. These particular work items have been generated as a result of some entry on one of the portals. Some examples of these types of entry are:

      PATH Application being submitted by a PATH worker (PATH Referral);

      Subsidy Application being submitted by a parent (Subsidy Application Processing Required); and,

      Protective Service Referral listed as a result of the Protective Service Interface (Referral - Protective Service).

Action Items from Work Performed in the System

These items have been generated as a result of actions that have been performed in the system. These may be follow-ups or items that are passed on to other workers in order to complete the tasks for a particular function, such a licensing a child care facility. Some examples of these types of entry are:

      Application being submitted for approval by a Licensing Technician (Application Review Required);

      A license action being submitted for approval (License Action Approval Required); and ,

      Variance Request being entered (Variance Review Required).

The portal requests require some additional steps in addition to the process described in Completing a Work Item (General).

More:

Accessing a Portal Request Item