Contents
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Recording Service Gap Information
Once you have located the client's record as described in Referral Client Search and have accessed the Account Summary page (RR0027) for the client, you may record service gap information about a referral client. Select the option named Record Service Gap under Additional Account Options at the bottom of the page.
As a result, the Record Service Gap page (RR0006) is presented.
Complete the information for the service gap as described below.
Service Gap Date
Enter the date for the record in this field.
Preferred Service
Select the value for the preferred service by using the down arrow () next to the field.
Special Needs
Secondary Service
Select the value for the secondary service by using the down arrow () next to the field.
Special Needs
Service Gap Reasons
Check each of the reasons that apply by clicking in the box next to the value:
Cost
Geographically Unavailable
Insufficient Capacity
Need for Infant Space
Not First Choice
Program Eligibility
Transportation
Type of Care Not Available
To uncheck a selected reason, just click in the box again to remove the selection.
More:
Canceling the Service Gap Entry
Completing the Service Gap Entry