Error Messages (System Login)

Error messages appear for a variety of reasons. Please see the list below for information on how to proceed.

• Unknown User

   

  Error Message Example	Cause Of The Error	What To Do Next
  Unknown User test (request id=1445974348204_1)	This message can occur due to a few reasons: The username is invalid.   The login screen has been bookmarked or favorited.   The user does not have permission to access the account.	Confirm you are using the correct username.   Ensure you are following the proper login steps.

   

• You have entered an invalid password.

   

  Error Message Example	Cause Of The Error	What To Do Next
  You have entered an invalid password. Please try typing your password in again. Note: Your password is case sensitive, so you may wish to check if your caps lock is on. (request id=1445974348204_1)	This message can occur due to a few reasons: The login screen has been bookmarked or favorited.   The password is invalid.	Ensure you are following the proper login steps.   Passwords have to be between 8-12 characters, contain at least 1 capital and lowercase letter, and at least 1 number. If the password you are trying to enter does not contain all the above then you are not entering the correct password.   To reset your password, click here.

   

• The information entered does not match the information on file.

   

  Error Message Example	Cause Of The Error	What To Do Next
  The information entered does not match the information on file. Please double check your information and resubmit or call the support phone number that appears above.	You didn't enter the information in correctly.   You do not have a BFIS Account.	Make sure the first letters of your first and last name are capital and the rest are lowercase.   Make sure you are entering the correct username.   Make sure the e-mail address is all lowercase.

   

• Your answer to the security question does not match what the system has on file.

   

  Error Message Example	Cause Of The Error	What To Do Next
  Security Answer: Your answer to the security question does not match what the system has on file.	The answer you have entered is incorrect, or;   You did not set up a security question and answer.	Contact the Bright Futures Help Desk for assistance.

   

• Last attempted before your account is locked.

   

  Error Message Example	Cause Of The Error	What To Do Next
  Last attempt before your account is locked. Clicking the link below to reset your password will prevent your account from being locked. (request id=1445974348204_1)	The login screen has been bookmarked or favorited, or;   The password is invalid.	Due to a system glitch this message displays too late. You are actually locked out. Please contact the Bright Futures Help Desk for assistance.

   

• Your Account is locked.

   

  Error Message Example	Cause Of The Error	What To Do Next
  Your Account is locked. To unlock your account you may choose one of the options on this page: Forgot username? Forgot password? BFIS Help Desk? Or you may send an email to bfishelpadministrator@ahs.state.vt.us with specific questions or call 1.800.649.2642 (request id=1445974348204_1)	An invalid password is entered too many times, or;   The login screen has been bookmarked or favorited.	Contact the Bright Futures Help Desk for assistance.

   

• We're sorry you have encountered a system error.

   

  Error Message Example	Cause Of The Error	What To Do Next
  We're sorry you have encountered a system error. Please contact the system administrator for assistance. (request id=1445974348204_1)	The system is down for regularly scheduled maintenance, or;   An unexpected error has occurred.	You will be notified via e-mail with updates and/or when the system is back up and running.

   

If you have any questions, please contact the Bright Futures Help Desk at bfis.help@vermont.gov, or at 1-800-649-2642, option 4.