Submit Child Care Attendance Adjustment
If you made a mistake on an invoice or need to move attendance to a new certificate, you need to submit an adjustment.
In order to submit an adjustment, the original invoice must have a status of either Posted, Processed, or Paid. If the status reads Submitted, or Preliminary Approval you will need to wait to submit the adjustment. Picture
For troubleshooting tips, and help understanding error messages, click here.
To submit a child care attendance adjustment:
- Click the Attendance & Invoicing tab at the top of the page. Picture
- Under Submit Invoice, select the drop down box. Choose the service period that needs adjustment, and then click Go! Picture
- Confirm you have selected the correct service period, and then click Submit Adjustment. Picture
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Select the box next to the children/certificates that need adjustments, and then click Continue. Picture
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If you are moving attendance from an incorrect certificate to a corrected certificate, you must choose both certificates for the child.
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Do not do one child/certificate at a time. Check off every child/certificate that needs to be adjusted.
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- To fix a mistake (wrong day, hours, and/or code entered), you will need to remove all hours from the entire pay period, and reenter the correct information. Or to move attendance from one certificate to another, you will need to replace all the hours in the incorrect certificate with zeros, and enter the attendance on the correct certificate. Picture
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Once all adjustments have been made, click Submit Attendance. Picture
- Review the adjusted attendance to ensure it's accurate. If you missed anything, please click the Cancel button and start the process from the beginning. If the information is accurate check the box that reads, "The information I entered on this form is true, accurate, and complete", and then click Submit Attendance. Picture
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If your attendance submitted successfully you will receive an invoice number. Please note this number on your paperwork. If you did not receive an invoice number, please repeat the process from the beginning. Picture
If you have any questions, please contact the Financial Assistance Unit at 1-800-649-2642, option 5.