Complaint - File a New Complaint
File a formal complaint (concerns about regulatory non-compliance) against a child care home, child care program, or a possible illegal operator.
If you have questions about what to file, please contact the Child Care Consumer/Licensor On Duty (LOD) Line at 1-800-649-2642, option 3.
| Reporting Child Abuse and/or Neglect: The Child Care Consumer/LOD Line and the BFIS complaint form do not handle reports of child abuse or neglect. If you suspect that a child is being abused or neglected, call 1-800-649-5285 to report it - 24 hours a day, 7 days a week. |
To file a complaint
- Click the Contact tab at the top of the page. Picture
- Click Complaint - File a New Complaint. Picture
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Enter the name of the individual or child care program of concern. Picture
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If available, enter the contact information of the individual or child care program. Picture
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In the Complaint Description box, enter a detailed description of the complaint, and then click Continue. Picture
- Choose one of the following, and then click Submit. Picture
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- Provide your name and contact information, so we may contact you during the investigation and/or once an outcome has been determined.
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- If you are submitting this request on behalf of someone else, please provide their contact information if they wish to provide it.
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- If you wish to remain anonymous, do not enter any information.
- An Assigned Complaint No. displays when your complaint has successfully been submitted. Please keep this number so that you may view the status at a later date. Picture
If you have any questions, please contact the Licensing Unit at 1-800-649-2642, option 3.
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